Challenge 2: Following the Playbook

Introduction

Now that we have an agent, we want to make it useful and give it some goals. This is accomplished using Playbooks.

In this challenge we will create a basic Playbook that we can use to detect an escalation scenario.

You will need to give it a goal and give it some instructions.

The Playbook will also need to be given some examples. You need to create an example set called Escalate.

Whenever a user types something requiring a human, the conversation state should change to ESCALATED.

Note Don’t forget to use the Simulator to test your agent as you go.

A new Playbook is created
The Playbook has a goal and instructions
The Playbook has been trained by examples in a set called Escalate.
A user typing something that obviously requires a human triggers the conversation state to change to ESCALATED